A bit about us. This video marks three decades of Ledingham Chalmers and explores our heritage, culture and what happens next.
A central part of our approach is our core values, which guide how we work with each other, and our clients.
The role
Do you know the property market inside out? Do you have a great track record of leading a team that delivers a consistently high standard of service for clients? Then we'd love to hear from you.
This role's responsibilities fall broadly into three categories: strategic planning and the delivery of estate agency services; people and resource management; and systems, process management and quality control.
Fundamentally the role is crucial when it comes to ensuring we achieve consistently high client service standards.
Strategic planning and delivery of estate agency services
Key activities include —
Comprehensive reporting to partners on aspects such as service standards, property sales statistics, referrals and competitor analysis
Championing our client service charter (under development) — The LC Way
Identifying and pursuing new business opportunities, including cross referrals
Working with partners and briefing the marketing team on LCEA's strategic requirements for campaign development
People and resource management
Key activities include —
Day-to-day leadership of the estate agency team
Identifying targets and KPIs for team members and supporting them as they work towards those
Conducting staff performance reviews
GDPR compliance
Systems, process management and quality control
Key activities include —
Ensuring we meet, or exceed, standards set out in the LC Way service charter (under development). This includes ensuring proactive, regular follow ups with clients take place as well as identifying where property marketing strategy reviews are needed to ensure homes continue to reach as many potential buyers as possible
Identifying additional service standard benchmarks and reporting to partners against those
Reviewing and identifying opportunities for further efficiencies in our systems while also achieving high levels of content accuracy, quality and consistency. This includes the information we post on our social media channels
What can you bring to LCEA?
With this type of role, it'll come as no surprise we're looking for someone who can champion our core values and be a strong advocate for delivering on our client service charter.
You'll have a proven track record in the property market and will be able to demonstrate —
Strong team leadership
Project management experience
Success in business development
Client advocacy — specifically that you understand the importance of providing an accessible, positive experience for clients from start to finish
Excellent attention to detail
A friendly, professional approach
An in-depth understanding of the the importance (and potential) of digital marketing, including social media, in the residential property sector
Why Ledingham Chalmers?
There are excellent prospects at Ledingham Chalmers for personal development, training, and progression in a supportive environment.
Importantly too, this post comes with an attractive remuneration and holiday package as well as other bonuses, subject to qualifying conditions, and an additional day off on top of holiday entitlement for your birthday.
Joining our team is a great opportunity to work alongside experienced and friendly professionals and become a valuable member of a thriving firm. Our growth plans depend on having the right team in place, and your contribution can be instrumental to our success.
Interested?
Please send your CV, along with a covering letter, to Nan McPherson, human resources advisor, by Friday, 7 July.